SL International Business

They say that …

- It’s our fault for using a system which is broken
- Coder’s are excellent, it’s just we users who are stupid
- Lag exists because we use the system
- Inventory losses are caused by us users
- Search is lagged because we use
and so forth and so forth … This sarcasm is quite usual sight now btw :O

But that’s not what i’m writing here about, that’s just the top of the iceberg … There is way more depressing issues at play

Age verification
YES for age verification, NO for current plan.That’s what my GF says.

Requiring passport/driver’s license etc. is simply STUPID, people WILL NOT provide them. I know, as i shall not. I’ve already given them WHAT THEY NEED and i’m not giving them my IDENTITY.

There is countries where it is ILLEGAL to give such information. Why? those documents contain social-security number, and it is on those countries / states, illegal to give to companies for age and/or identity verification purposes. Passports and Driver’s license contain these if country uses social-security numbers at all.

They top it of with new “Mature parcel flag” thing. You cannot access areas with such flag without age verification. This is Really bad for businesses. Most people WON’T do the verification

There is still large portion of people who do not have a scanner or digital camera good enough to do this. Also, i suspect many is going to be sending them goatse / porn pictures for “verification” as a joke and griefing for doing such a move.

Legally, it neither is LL’s problem if someone lies their age to them. If they do, and it goes to inspection, LL’s only problem is to provide connection logs to find out who it were.

This won’t help, as easily as a kid goes and take’s theirs parent’s credit card to go premium or buy L$, just as easily, they can get their driver’s license or passport. Minority, of them will do it, but it’s still quite a bunch of kids who will do it.

We have teen grid already, why all of sudden main grid should be ‘teenager’ safe?

In other words, this is mainly just going to hurt almost everyone involved. Thank You!

Pushing new land so fast that no one can absorb them, even together
Another fatal mistake by LL!

Yes, lower land prices can be a good thing also! I’m not saying other, BUT their method is a little bit screwed up too, and unrealistic.

Real Estate has a natural tendence to raise in value, appreciate if you may. So they will raise again, UNLESS LL just keeps pushing new sims constantly.

But there is another problem: Tier costs, 65536sqm tier costs 195USD per month. That means for 1024sqm piece of land you pay about 810L$ per month in tiers. Currently 1024sqm costs about 9,000L$. That means in less than a year you have paid more in tiers than the land did cost. In RL, such a thing wouldn’t happen, RL moves slower yes, but more likely, your piece of land would gather value in near urban areas faster than you pay in tiers.

Ok, not really that bad for regular joe but for us Realtors it is BAD. Your profit margin might be for 1024sqm parcel 500L$, that means you have to sell it 2½ weeks or so, in order for tier costs not to eat you alive. That means, it’s STUPID to invest into undeveloped new areas, or low quality land. Developing takes a lot of time, which, is directly relative to cost in money to serious business owners.

Market is BADLY saturated, which means realtors are unable to get their land moving, which means in return: Losses. More velocity is needed, A LOT more velocity for low margin people. Oh wait! That’s not ALL!

There is SO MUCH good quality land also available, that even high quality land DOES NOT move. Some realtors report that their sales has been very low for a long time now, SL relative long time: couple months.

Know who buys from auctions? Yes, we Realtors do buy from auctions. NOT the regular joe who can barely afford 1024sqm or so. We realtors spend the thousands and thousands of USD to buy from auctions.

Who is the winner then? LL is, and they are the huge winners. Each auction sales brings them instantly money, which should be far more than cost of the hardware PLUS a new full sim tier monthly, 195USD per month. Basicly, they have license to print money now, if they do not get sold for good price, the really big realtors are loosing alot. Yes, even CP Costello has been doing low margin sales lately.

Communication

There probably is no (service) company worse in communication than LL. You basicly almost never get answered, properly. Also, even I have gotten angry live support. I got called stupid etc. Tho, this one was some volunteer. I’ve had a great experience also with Spike Linden, he was great, he infact came in to take a look at it himself.

Lots of tickets end up in canned answers of “closed ticket”, without actually solving it. This canned answer is a bunch of links to knowledgebase etc. No human answer.

Abuse reports -> at best takes many weeks to “solve”, after that you do not know the action taken or anything else.

Bugs, Lacking NECESSARY features & Security issues

Bugs are a BIG part of our daily SecondLife.
Here are the worst according to me:

• Land not transferring
• No group transactions history / accounting, only bottomline
• Group dividends do come a little bit now and then sometimes, not regularly
• There might be group dividends in limbo for weeks, or even upto months.
• When you buy parcel: Seller can rapidly change the price to higher on > and it just gets accepted. You might endup paying 40k L$ for 512sqm instead of ~4500L$. This is because only parcel id is sent to LL servers.
• Teleport not working … It’s funny how it seems to happen always when there is something important to do
• Notecards not saving AND disabling saving of the notecard when failed: you have to copy & paste the text to get it saved. Not everyone does think of that way of saving their texts.
• Texturing problems: 90degrees ain’t 90degrees, all textures not changing.
• Building problems: Won’t allow changing size of linked object, or objects “undoing” changes all of sudden etc.
• Rendering & Alignment issues: There is no such thing as seamless in most cases in SL, objects even having the exactly same diameters might vary in size, or same height coordinate may vary based on other 2 coordinates. Cylinders inside cylinders not rendering correctly. Alpha rendering order messed up, some menus simply doesn’t work.
• Inventory loss :: I haven’t personally suffered from that, but i know off people who have.
• Sim crashes -> Loose your work. Region rolls itself back some minutes, i think about 5-10minutes.
• Caching problems -> It’s insanely slow when it grows a bit, and reloading textures etc. RAM is there to be USED, so is vidcard’s ram also.
• Performance problems -> Don’t even let me beging with them! Missing multi-threading (and actually some people are AGAINST multithreading), which is necessary for multi-processor AND multi-core CPUs. Memory leaks. Poor rendering performance. Ironically, it seems that even a ancient vidcard can somewhat keep up. Performance of a system just isn’t being UTILIZED.

This is JUST the top of the iceberg.
Summa Summarum

There is HUGE issues right now, which needs to be solved. But instead of SOLVING current issues, they just bring in new stuff, to give us MORE ISSUES. Ok, i understand the explosive growth, but to us end users, it seems like old bugs never get solved, just new ones introduced.

SL is best we’ve got, only thing we’ve got, so i Really hope these issues gets solved, bending to media stops, and some sane politics are taken into effect at LL. When i found out about SL, it was like dreams come true, now i feel like wanting to start backing up my business and leave forever. I know many has done so already.

LL should take a look at their own metrics -> those earning atleast 2k USD a month has decreased for the first time in a VEEERY LONG TIME. This is alarming, i think that all these actions LL is taking AND NOT taking is hurting the businesses in world, Really bad.

I really hope things get better soon, communication starts to work, businesses aren’t being tried to be killed, bugs fixed etc. This is afterall ALL we got at the moment. In the meantime, we just have to adapt, and hope for the best.

They are running SL like it’s piece of desktop software and with Nazi attitude, LL please wake up!
They should be running SL like a game or bank. That brings us a few assumptions:

• Every single user does what ever they can to abuse
• Users do everything unexpected and beyond
• Users WILL reverse engineer
• Users WILL circumvent ANYTHING
• Users LEAVE very easily
• Users BRINGS your food on the table

And about real estate currently -> Perhaps there should be governing of the land value, a kind of fixed appreciation level, which in effect also affects the auctioned sims amount. I think about 9-10L$/sqm is a fair and just price, and monthly appreciation of 0.2-1.5%. Other route would be to HEAVILY drop the tiers, or EXPAND sim size. So that everyone gets more land to use for the same cost -> people will start buying more, and will start building bigger things. We might even see more private roads etc.

These all are hard questions and problems, economically, and should be deeply thought thru. Bugs simply need to be squashed.

Personally, i’m amazed how such a stupid design has gone thru on parcel buyings: just passing the ID? Oh gimmey a break, that is BEGGING to be abused.

It’s now easier than ever with SLIB to buy your first Second Life Land!
head over to http://www.sl-investors-bank.com/re_search.php to buy some land

You can search by: text, price and area. Order by price & area.
With text you can also use “” to have a longer term, ie. business “pg beach” to search both business areas and pg beaches Text also searches by Sim name.

Comments are welcome

Also if you have suggestions for the land listings, please contact or comment away

SL Investor’s Bank Weekly Report, 15th of May
—————————————————–

During this week also has a lot happened! In business, and in my personal life, this personal
life changes also affects business here.

I’m starting a job next monday at our Employment office’s Employee services, which will definately
take a lot of time from running this, BUT, i will also have access from there etc. It’s mainly organization
question to handle stuff so that i get everything done here too Plus, it probably brings some
knowledge which will help me run the bank.

— other SLIB

SecondLife Investment Bank went bust. Yes, you read right, it went bust. I did make an notices when
things started happening already.

Their building is gone, nobody is able to withdraw their funds.
Their CCO Lindsay Druart, i got the impression that she’s been on the dark about everything also,
what actually been happening there.

JC Brinks, he promised the name change long time ago, but after that ignored all my contact
attempts. Guess my fears realized?

Only announcement from their direction was a TOTAL JOKE at WSE. No apologies, no anything on
the actual problem. Funny coincidence that funds disappeared at the same time as they sold their
island Also, it’s possible that JC Brinks didn’t even write that announcement, there are some
people thinking, that it’s not how he usually writes. On top of that, from their side there is claims
that he has been on contact with people etc. But only person has been Lindsay Druart, their CCO,
who has been in contact with him. I doubt that even she has been in contact with him …
Also, the announcement of the actual problem was a 2liner… Talking about keeping people in the dark!

No announcement, no notices, no apologies, no nothing.
What is the truth behind it all? I don’t know, but i doubt their clients are going to see their funds.

There is one claim tho about them: Somebody deposited fraudulent funds and LL took 150% of it,
from them. Yes, that’s how LL actually does in those cases, i’ve heard it happen before. But how
likely is that Especially as no real announcements was dome.

How has it affected us then? Well A LOT of people think first that it was us, who is doing the stuff,
they come to Ranthambore wondering why their balance is different etc. and i got to each time
explain the true matters of things separately. Long term ill effects are hard to determine, and it shall
reveal itself over time.

— Spikes Mall

It’s open & Ready for business. One step on the diversifying plan
There is a few venders already, and Benedictus is planning an Masquera Ball event and some
competitions.

— Age verification

It’s good that LL is taking steps to prevent kids from coming to adult playgrounds, BUT current
plan is a disaster!

In effect it would mean a lot of troubles for business owners (like casino ad filtration did! but worse),
many areas would be off limits, and how many actually would be willing to do that?
They are asking you to do an illegal thing for some! In some parts of the world giving out SSN for
companies for age-verification or identity verification is illegal.

and ultimately, this won’t even stop kids seeing XXX, by what has been given to the public.

It isn’t LL’s problem if individuals lie to them, only problem LL has at that point is to provide connection
logs, which will in the end identify at least the internet connection owner

— Personnell System

In use is a personnell system by Erik Goff. Don’t ever buy it, it’s major piece of crap.
It’s almost daily that it “crashes”, and it needs to be reset, employees reloaded etc.

Looking for alternative, have one? Present it’s benefits to me(Tyrian Camilo)

———-
Financial stats

Land prices are again crashing -.- down to even 8.5L$!
Market bottom is 8.6-8.7L$/sqm at the moment.
Market bottom on the figures is 0.9L$/sqm lower than last week, which means alone about 140k L$
difference at immediate liquidification value.

There were DAMN much costs and SNE went down a bit (~40k L$ worth for me)

Interest is going to stay the same.

These figures are missing ~17k L$ at SLWX and ~500L$ at SLX.

WSE Portfolio value: 485,533.31L$
Land holdings total: 144,363sqm
Land holdings approximate value: 1,990,192.21L$
Land holdings value at current average listed: 1,664,561.24L$ (10.76L$/sqm) (this doesn’t account for advertising parcels different value)
Land holdings immediate liquidification value: 1,330,411.40L$ (8.6L$/sqm) (this doesn’t account for advertising parcels different value)
Difference of actual and immediate liquidification: 659,780.81L$
Mortgages value: 76,644.89L$
Receivable credit: 10,243.32L$
Total assets: 3,584,439.87L$
Total accounts funds: 2,861,924.83L$
Liquid Funds: 967,372.84L$
Bottomline profit: 722,515.04L$
Bottomline profit with immediate liquidation:  62,734.23L$

Mainostaulu income, total: 15 850L$ (does not include parcel sales)

Builder costs: 55,000L$ (HQ, Mall, ATM)
Tier: 55,000L$
Rental system: 800L$
Salary Tyrian Camilo: 25,000L$
Total: 135,800L$

Other salaries are not accounted due to metrics systems missing.

If there’s any more financial stats you would like to know, IM Tyrian Camilo and let’s see if these could be arranged for you.

Customer service, you love it, you hate it, and everything in between.

Sometimes you are the one receiving it, sometimes you are one giving it.
But never, ever, you can satisfy every single human being, like i got to witness today AGAIN.
All kinds of extortion, and threatening all over in the air.

So, it’s blog posting time, this is the actual conversation, directly from my blog, as it were, and as it happened.

Please, tell me, did i do something wrong? … Silence?
Yes, ok, i asked him not to buy any land anymore from me in the end, a single problem ending up in such a headache.

I did what anyone in my position would do, as land was bought from group:
- Answered immediately, within a minute from notecard coming from him
- Explained that there is nothing i can really do, this problem is not cause by me, and where this should be taken
- Explained in detail why i cannot do anything
- Showed factual presentation of why i cannot trace even thru bottomline

Here is his notecard:

“Hey Tyrian,

I just purchased a parcel of land from SL Investor’s Bank and it didn’t transfer. It’s a 256 located at Ranthambore 232,8 for L$2419. It deducted the money from my account, said I paid it and purchased the parcel, and it shows up in my transaction history, but the parcel is still in your name. Could you check your transaction history to verify receipt of the money and then transfer the parcel to me manually? Thank you. Here’s the relevent entry from my transaction history:

1 298064290 Date: 2007-05-05 06:30:23
Type: Land Sale
Desc: 256
Destination: SL Investor’s Bank
L$2,419″

And here comes the chat log.

Here comes the chat posting, a sore example of how the world is. There is always people who can’t get a long with
each other.

[6:37]  Tyrian Camilo: Hello
[6:37]  Client: oh hi.  I wasn’t sure you were on, and your profile said to drop a notecard.
[6:37]  Tyrian Camilo: Yes, actually my IMs aren’t anymore getting capped so i should remove that
[6:37]  Tyrian Camilo: Anyways
[6:37]  Tyrian Camilo: that land is set to group owned
[6:38]  Tyrian Camilo: thus there is no way to know where money is coming from
[6:38]  Tyrian Camilo: Thanks LL, groups does not have any kind of transaction histories etc.
[6:38]  Tyrian Camilo: Basicly, i have simply no way of making sure you paid for it
[6:38]  Tyrian Camilo: If EVEN the group dividend payments would be always at same time, and always for the last 24h amount, i would have a method of calculating it
[6:39]  Tyrian Camilo: But nope, they seem to come at random during 1.15-3:00AM PDT
[6:39]  Tyrian Camilo: and sometimes skips days, and doesn’t pay FOR WEEKS
[6:39]  Tyrian Camilo: I have even found out that sometimes some day’s dividends takes couple weeks to pay, or even upto a month
[6:39]  Client: ok, sooo … ?
[6:40]  Tyrian Camilo: I do not have any way of seeing that payment anywhere
[6:40]  Tyrian Camilo: Only on the bottom line
[6:40]  Client: so basically you’re telling me tough shit?
[6:40]  Tyrian Camilo: and as i don’t know from where it cuts each day’s dividends, i acnnot even use bottomline to calculate and see
[6:40]  Tyrian Camilo: basically yes This needs to be taken to LL
[6:41]  Tyrian Camilo: Only LL can verify that, but it can take weeks and weeks before they answer
[6:42]  Client: ok, well I’ll contact LL.  In the meantime I’ll lost that parcel because someone else will likely buy it.  ANd you’ll lose the income from the 2 to 3 parcels of land I buy from SL Investor’s Bank a day.  Later.
[6:42]  Tyrian Camilo: Hey
[6:42]  Tyrian Camilo: this isn’t my cause
[6:42]  Tyrian Camilo: Don’t get angry to me when LL screws up
[6:43]  Tyrian Camilo: Besides: i checked my backlog -> you have never bought a parcel from SLIB
[6:43]  Client: True, but you’re using LL as a handy shield to allow you to do absolutely nothing to help the situation.  Poor customer service.  Oh, and how can you check a backlog when LL doesn’t say where the money comes from?  If you like, I’ll send you landmarks for the two parcels I bought from you yesterday.
[6:44]  Tyrian Camilo: I have my own means to track land sales
[6:44]  Tyrian Camilo: it informs me when land is sold
[6:44]  Tyrian Camilo: Sure please send
[6:44]  Client: Hang on and I’ll send you the Landmarks.
[6:44]  Tyrian Camilo: Because, if report hasn’t arrived, i got an angry mail towards LL then
[6:44]  Tyrian Camilo: i just checked
[6:44]  Tyrian Camilo: land sales for today
[6:45]  Tyrian Camilo: and my tracking actually shows ~20k L$ more than what group Land & L$ balance shows
[6:45]  Client: AND there are two things you could have offered to do.  1) you could have offered to contact LL too about this, and 2) you could have offered to take the land off sale until this is resolved.  You did neither.
[6:45]  Tyrian Camilo: You are jumping the gun here
[6:46]  Tyrian Camilo: Creating two tickets about this is going to just slow down the process, it’s you or me who should e-mail about it
[6:47]  Client: I’m not going to create a ticket.  Those never get resolved.  With problems like this I contact Guy directly and they get taken care of within 24 hours usually
[6:47]  Tyrian Camilo: and 2) You do know that i really can’t do that, it might be 256sqm, but margin with it is so low, that waiting for LL to respond would make it so that the parcel has generated a loss due to tier payments
[6:48]  Tyrian Camilo: Well, in that case this thing is going to get resolved, you should be happy about that
[6:48]  Tyrian Camilo: Most people don’t have the luxury to contact someone from LL directly
[6:50]  Tyrian Camilo: I try to avoid every contact with LL due to the simple fact that if i get an answer, it’s likely A) pointing me to ask from elsewhere B) Calling names, they getting angry and other bullshit
[6:51]  Tyrian Camilo: Imho quite funny to get support like that when you pay them hundreds of dollars per month
[6:54]  Client: ok, I purchased two parcels from you yesterday, both 400s, one for 3849 and one for 3790.  Give me a few minutes and I’ll get landmarks for you.  I own land in around 850 sims, so it takes me a little time to sort out the new pieces.
[6:54]  Tyrian Camilo: Ok, i guess you bought them with different accounts
[6:54]  Tyrian Camilo: *different account
[6:54]  Tyrian Camilo: aah Gar & Jinx
[6:54]  Client: no, they were both purchased by Client from your bank group
[6:55]  Client: yes those were the ones
[6:55]  Tyrian Camilo: aah, you’ve bought to a group, no wonder it didn’t show
[6:55]  Tyrian Camilo: haven’t bothered to code so that it shows group name or who was around there when sold
[6:56]  Client: well I WAS a pretty active customer of yours.  But don’t worry, I’ll get my money back from LL and let someone else have that parcel.
[6:57]  Tyrian Camilo: my tool currently only reports av names, not group names
[6:58]  Tyrian Camilo: You can naturally put my name down on it, and e-mail address skaltura@gmail.com, it might create action, or it might not
[6:58]  Tyrian Camilo: but like i said, i don’t generally get “good support”, they get solved yes, but sometimes i need to wait really long etc. and live help is total bullshit for me always
[6:59]  Client: one thing we do know for sure is that I won’t be purchasing from you any longer.  But I guess you’re so big that the measly 5 to 10k I paid to you per day is nothing.  Oh well.
[6:59]  Tyrian Camilo: That’s untrue
[7:00]  Tyrian Camilo: 5-10k is a chunk
[7:00]  Tyrian Camilo: especially now when land sales are really low (thanks LL X) )
[7:00]  Tyrian Camilo: But then again, i did tell you the problems with group owned land
[7:00]  Tyrian Camilo: and you should know it yourself also as you buy to a group
[7:02]  Tyrian Camilo: you do also realize that there is no thing i can do
[7:03]  Tyrian Camilo: Also, for what purposes have you been buying that land?
[7:03]  Client: no, there is no thing you WANT to do.  There’s a difference.  If you hope to survive in business, either in SL or in RL, you’re going to need to learn basic customer service skills, Tyrian, particularly to those customers who paid you a sizeable chunk of change per day.  Hiding behind LL isn’t customer service.
[7:04]  Tyrian Camilo: Dude
[7:04]  Tyrian Camilo: I’ve been on customer service for years
[7:04]  Client: It doesn’t show.
[7:04]  Client: But like I said, customer satisfaction will come from NOT giving you any more of my money.  Good bye
[7:04]  Tyrian Camilo: What can i do? Tell me that first
[7:44]  Client: (Saved Sat May 05 15:15:43 2007) Ideally, you could trust me on this since I’ve shown that I’m a steady and not altogether “small change” customer of yours and you could transfer the parcel to me.  Failing that, you could take the parcel off sale until LL gets this straightened out and contact them in support of my case.  But since my continued business is of no importance to you, I’ll take my money elsewhere.
[7:44]  Client: (Saved Sat May 05 15:25:27 2007) I will also be advising my many friends, clients, and contacts in the land and SL business world not to do business with you.
[7:46]  Tyrian Camilo: I am back now, client crashed and something RL stuff
[7:47]  Tyrian Camilo: That’s extortion
[7:47]  Tyrian Camilo: i will make an blog posting of our full conversation. Have ha good day.
[9:49]  Client: Extortion to warn my friends about someone who refuses to help a customer who pays him at least 50k a week?  Hardly.  But it is theft to take money from someone and not provide the goods or service.
[9:50]  Tyrian Camilo: Seems to me that you are one of those who will just keep someone else responsible, no matter is it in their control or not.
[9:50]  Tyrian Camilo: End of conversation
[9:52]  Client: You are a businessman, yet you hide when asked to provide customer service.  I asked you to at least take the parcel off sale until we could get this straightened out.  You whined about tier.  Tier on a 256 is next to nothing, especially compared to the over 50K per week you’ll lose from me alone.  Remember the business maxim: A satisfied customer usually tells one or two people, but a dissatisfied customer will tell at least five times that many.
[9:53]  Tyrian Camilo: A) I didn’t hide B) I do business, not socializing, or listen to BS
[9:53]  Tyrian Camilo: You did not ask taking it off from sale
[9:53]  Client: Look back
[9:53]  Client: I asked twice
[9:53]  Client: you whined about tier
[9:53]  Tyrian Camilo: You said “i could have done that”, yet, i have 0 proof you actually paid for it (in which case i would transfer it to you), and you know as well as i do, that i cannot keep even a small aprcel out of sale for weeks
[9:54]  Tyrian Camilo: Dissatisfied customer takes away 7 customers, while a satisfied brings in 4
[9:54]  Tyrian Camilo: I do know a great deal about customer service, and as you do not have anything sane to say, please do not say anything.
[9:54]  Tyrian Camilo: I’m not going to argue about business ethics, and customer service.
[9:55]  Tyrian Camilo: And please, do not buy any land from me anymore neither, ever.
[9:55]  Tyrian Camilo: I do not want your business.
[9:55]  Client: yes, calling a customer who pays you over 50k a week insane is definitely showing you know a lot about customer service
[9:55]  Tyrian Camilo: and i do not know do you pay over a 50k L$ per week.
[9:55]  Tyrian Camilo: Try to finally understand that. You buy to a group apparently, i do not get group names of buyers.
[9:55]  Client: I paid you almost 8k yesterday, and that was typical
[9:56]  Tyrian Camilo: You get the same level of service as anyone else.
[9:56]  Client: 8 x7 = 56
[9:56]  Client: I had already paid you 2.5k by first thing today
[9:57]  Tyrian Camilo: As i said, i do not have means to verify that, i need verifial from LL.
[9:57]  Client: but fine.  I’ll take my business elsewhere, and I’ll spread this story far and wide
[9:57]  Tyrian Camilo: Did you e-mail / contact anyone at LL? I thought you were going to.
[9:57]  Client: do my best to warn people about you
[9:57]  Tyrian Camilo: I will do exactly the same, and post this as full on SLIB blog.
[9:58]  Client: please do.  It will help show your unwillingness to provide even a baseline of customer service.  You’re unwilling to do anything.  Good day
[9:58]  Tyrian Camilo: I’m willing to do, but there’s nothing else i can do than cotnact LL. Now did you contact them, or do i contact them?
[10:00]  Client: I filed a report on it and IMed Guy personally.  It will hardly take weeks to resolve.  But in the meantime you’ll likely sell my parcel to someone else because you’re unwilling to help a steady customer.
[10:03]  Tyrian Camilo: actually i got a report already that it is sold
[10:03]  Tyrian Camilo: When verifying of the transaction comes, i will be happy to refund you.
[10:04]  Client: Your poor customer service skills have lost you my 50k+ a week, and likely far more than that by the time I finish warning people.  We’ll let LL and GUy handle it.
[10:05]  Tyrian Camilo: You complain on my poor customer service skills, time and time again. Is this going to help solve the problem?
[10:05]  Tyrian Camilo: Like i said
[10:05]  Tyrian Camilo: I cannot do anything unless LL verifies
[10:05]  Tyrian Camilo: like i told you initially, and as you know as you use groups yourself, there is no way for me to personally see money movement for the group.